Can patients message a provider directly?

Yes. Provider messaging is private, logged in the patient record, and routed to a clinician licensed in that patient's state. It is a clinical channel rather than a shared support inbox, so it does not land on your CS team.

How does the portal help retention?

Most churn in subscription telehealth is operational, not clinical: a patient who cannot find a tracking number, cannot update an expired card, or cannot get a question answered. The portal handles all three self-serve, which is why self-serve card updates alone measurably reduce involuntary churn.

Can I run more than one brand?

Yes, unlimited brands from one account at every tier. Weight loss, TRT and hair as three separate domains and three separate portals, one login and one bill. Some platforms require a new contract or a new implementation fee per brand.

Who owns the patient records?

Your brand. Full export of records, order history and card tokens is available within 24 hours on any day you ask, with no ticket and no exit negotiation.

Patient Portal

Your brand, from first order to month twelve.

Retention in telehealth is not won at checkout. It is won in month four, when the patient wants to know where the shipment is, when the next check-in is due, and whether they can ask the provider a question without opening a support ticket. That is what the portal is for.

Your domain, your logo, your palette. No PharmaBro branding anywhere
Shipment tracking, doses remaining and next check-in on one screen
Private provider messaging, not a support inbox
Self-serve payment method updates, which is where failed rebills get recovered

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What a patient can do without contacting you

Every item here is a support ticket you do not receive and a churn event that does not happen. The portal is the cheapest retention spend in the business.

Track the shipment

Carrier and tracking flow in from the pharmacy automatically. No one on your team copies a tracking number from an email.

See doses remaining

The patient knows how much they have left and when the next shipment lands, which is the single most common inbound question in a subscription therapy business.

Complete a check-in

Progress and side effects go straight to the reviewing provider, gating the next refill. The clinical loop closes without a phone call.

Message the provider

Private, logged clinical messaging in the patient record. Not a shared support inbox, and not a channel your CS team has to triage.

Update a card

Self-serve payment method updates. A patient who fixes their own expired card is a rebill your recovery logic never has to chase.

Manage the subscription

Pause, change cadence or cancel in the portal. Friction here does not save a subscription, it produces a chargeback.

White-label means white-label

The patient should have no way of knowing PharmaBro exists. That is not vanity; a visible vendor in the flow is a trust leak at exactly the wrong moment.

Runs on your domain, with your SSL certificate, not a vendor subdomain.
Your logo, type and palette throughout, including transactional email and SMS.
The statement descriptor on the patient's card is your brand, because the merchant account is yours.
Support handoffs, legal pages and privacy notices carry your entity name.
No PharmaBro badge, footer credit or attribution anywhere in the patient experience.
Multi-brand: each brand you run gets its own domain, storefront and portal from one account.

FAQ

Portal questions

Yes. The portal, the storefront and the intake all run on your domain with your certificate. The patient never sees a PharmaBro URL, badge or footer credit, and transactional email and SMS carry your brand as well.

The patient should only ever see your brand

Your domain, your palette, your descriptor on the statement. Book a walkthrough of the portal your patients would actually use.

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