Screening that runs before the card is charged.
A generic form adapted to a condition is the most expensive shortcut in telehealth. It charges patients who were never eligible, hands providers incomplete histories, and turns refunds into a daily operation. Intake on PharmaBro is condition-specific, and the eligibility rules run inside the form.
- Condition-specific forms, not one form reskinned per vertical
- Eligibility logic evaluates as the patient answers
- State rules built into the flow, including sync-visit states
- Every intake version is retained per patient for audit
How a screening rule actually fires
The order matters. Screening before payment is the difference between a declined visitor and a refund, a chargeback, and a support ticket.
Condition-specific questions
History, current medications, allergies and consent, written for this therapy. A GLP-1 intake asks about pancreatitis and thyroid history; a TRT intake does not.
Eligibility evaluates live
Rules run as the patient answers. A disqualifying response ends the flow immediately, with an explanation, before a payment method is ever requested.
State logic applies
The patient's state determines which pathway they enter, including whether the initial prescription requires a synchronous visit rather than async review.
Identity and age verification
Age gates and identity checks are part of the flow, which matters in categories with hard statutory minimums.
Provider review
A complete, structured history reaches a clinician licensed in that state. Fewer clarification round trips means faster approvals.
Versioned and retained
The exact intake version the patient saw is stored with their record, so an audit two years later reconstructs what was actually asked.
What screening before checkout is worth
Every ineligible patient you charge costs you three times: the refund, the processing fee, and the dispute risk. Screening first removes all three.
- No refund to issue, because no charge was taken from an ineligible patient.
- No chargeback exposure from a patient who paid and was then declined by a provider.
- Providers receive complete histories, so approvals are faster and clarification messages rarer.
- Your approval rate becomes a real metric rather than an artefact of who you let through checkout.
- Ad platforms see a cleaner funnel, which matters when your account is already under prescription-category scrutiny.
- Changing a rule is a configuration change, live the same day, not a development ticket.
Intake questions
Yes. Forms are configured per condition, with your own questions, ordering and branding, and eligibility rules attached to specific answers. Changes go live the same day and do not require a developer.
Screen before you charge
Condition-specific intake, eligibility inside the form, state logic in the flow. See it configured for your category.